In accordance with the provisions of Article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days of the date of receipt of his order. The cooling-off period begins on the day following receipt of the product by the consumer or a pre-determined date decided by the consumer and brought to the attention of the M&L Distribution Pure-Filters representative.
During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine if they want to keep it. A filter that has been initiated, and therefore put into operation, implies that the reimbursement will not be complete. If he makes use of his right of withdrawal, he will return the product with all accessories and - as far as possible - in its original condition and packaging, in accordance with the appropriate and clear instructions provided by M&L Distribution Pure- Filters.
NB: a return with a full of water will see the value of the refund reduced by the time spent restoring the goods to their original condition according to the hourly labour rate in force in Luxembourg.
If the consumer wishes to make use of his right of withdrawal, he is obliged to notify M & L Distribution Pure-Filters within 14 days of receipt of the product. In order to exercise the right of withdrawal, the consumer must notify us of his decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail) by post to the address at M & L Distribution Pure-Filters, Duarrefstrooss 25, Binsfeld 9946 Luxembourg. Or by email at info@pure-filters.com. In order for the withdrawal period to be respected, it is sufficient for the consumer to send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. After the consumer has indicated that he wishes to make use of his right of withdrawal, he must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment. In the event of exercising the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, with the return costs remaining at the expense of the Customer. Returns of products should be made if possible in their original condition and complete (packaging, accessories, instructions); If possible, they must be accompanied by a copy of the proof of purchase, it being understood that the exercise of the right of withdrawal remains possible even if the original packaging is damaged.
Exceptions: Exceptions to this principle are made by certain articles. Food and water products are excluded from the right of withdrawal. It is also recalled, in accordance with Article L.221-28 of the Consumer Code, that the right of withdrawal cannot be exercised for contracts:
· The provision of services that have been fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior consent and express waiver of his or her right of withdrawal ;
· The supply of goods or services the price of which depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period ;
· Provision of goods made to the consumer's specifications or clearly personalized ;
· Provision of goods likely to deteriorate or expire quickly ;
· The supply of goods that have been unsealed by the consumer after delivery and that cannot be returned for reasons of hygiene or health protection ;
· Of the supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items ;
· The supply of alcoholic beverages whose delivery is deferred beyond thirty days and the value of which is agreed upon at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional ;
· Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency ;
· The provision of audio or video recordings or computer software when they have been unsealed by the consumer after delivery ;
· The supply of a newspaper, periodical or magazine, except for subscription contracts for these publications ;
· Concluded at a public auction ;
· Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities that must be provided on a specific date or period ;
· The supply of digital content not provided on a material medium whose performance has begun after the express prior consent of the consumer and the express waiver of his or her right of withdrawal.